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SUPPORT
In an effort to serve our clients better, we have a ticketing system for all support, billing and sales requests. You have three different ways you can open a ticket: Email, Web, or Phone. With each method, you will receive a confirmation Email that the ticket was opened. The email will contain a link to our support site, where you will be able to view the status of the ticket as well as any notes or follow up items associated with the ticket.
If you have any questions or issues, please let us know. We welcome your feedback as we strive to improve our services.
Three Ways To Ask For Help
Remote Desktop Support
To utilize our remote desktop services (where we take control of your desktop from a remote location in order to troubleshoot any issues you're having) you will need to follow these three steps:
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Open a support ticket by emailing support@firstsourceconsulting or by phoning us at 916.458.6280. Please let us know that you wish to have a remote desktop support service in the email.
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You will be provided a username and password to download one of the two following files, depending on the technician assigned to you:
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Once you have downloaded and saved the file, double click it to run the program. You may receive a prompt asking if you are sure you want to run this executable program. Say Yes. The software's main screen will appear for a few seconds and then disappear (showing in your system tray). We will then be able to have remote access to and control of your computer. Once the remote connection is complete, the software will uninstall itself from your computer.
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